EnGage . Inform . COnvert
Creative
Communication
that gets people talking
What we do
Icebreaker Communications helps non-profits and businesses to achieve their goals, with our range of services including:
Cracking Copy
After decades of interviewing a range of people, from politicians to aged care home residents, we know how to write the stories that make readers laugh, cry, and take action. We’ve literally swum with sharks to research articles that are so engrossing you are in danger of missing your tram stop.
Editing
Is your copy sleep inducing? Whether it calls for a measured edit or a total rewrite, we can make your annual report, industry magazine or biography sparkle. Armed only with your style guide, a keyboard, and a keen eye for detail, we can whip your content into shape and ensure your message is crystal clear.
AI Chat Agents
Our multilingual chat agents aren’t just clever and conversational, they’ve designed to increase accessibility. Whether it’s answering FAQs, collecting leads, or offering support in multiple languages, they work 24/7 to make sure every user feels valued and included. We can create a bespoke chatbot for your organisation or set you up with a chatbot platform so you can create your own.
Web Dev
Your website isn’t just a page; it’s your first impression. We craft sites that are bold, beautiful, and designed with accessibility at their core. Whether it’s screen reader compatibility, intuitive navigation, or the inclusion of multilingual chat agents, we ensure your site is fast-loading, mobile-friendly, and inclusive.
Storytelling
Everyone loves a good story, and we know how to tell yours. From biographies and brand origin tales to customer success journeys and travel articles, we weave narratives that grab and hold your readers’ attention. With a knack for finding the human angle, we can transform your message into stories that inspire action, build trust, and stay with your audience long after the final full stop.
Ghost Writing
Love to write a non-fiction book but don’t know where to start? We have a streamlined process to determine the optimum structure of your book and interview method to gather the key content. We can then write the book in your voice, creating an invaluable lead magnet, sales tool – or legacy product that cements your status as a leader in your field.
Want to increase your accessibility?
Icebreaker communications can help
Hate spending time looking for information that should be a one-click-and-you’re-done scenario? We specialise in creating intuitive websites with intuitive navigation that makes it easy for users to find what they need, no matter their language, hearing or vision constraints. Pair that with our 24/7 AI Agents that can answer questions in multiple languages, and we can dramatically increase your organisation’s accessibility.
Our Specialities
We love working with organisations with a mission focused on making a positive impact, with a big shout out to the great work done by non-profits in the environment, health, housing, and social connection spaces.
Whether it’s crafting campaigns for a cause, creating tools for diverse communities, or telling stories that inspire action, we bring expertise and care to every project.
- Cracking Content – 92%
- Multi-lingual AI Agents – 85%
- Websites – 76%
Hear from our Clients
“Migration to the new website was such a smooth and collaborative experience. The new look is fresh and on point with our branding goals. Kate provided us with clear video instructions which have allowed the team to hit the ground running with updates. Thanks Kate and team!”
“The chatbot has improved our site’s professionalism, accessibility, and user engagement. It’s user-friendly, aligns with our branding, and seamlessly directs inquiries to the right channels, enhancing both visitor experience and admin efficiency.”
“When I joined CHIA WA, I had little experience in communications and no experience in using tools such as WordPress, Mail Chimp, etc. Such skills as I now have in these areas I owe entirely to Kate who has been very generous in sharing her extensive communications knowledge and experience. Kate is definitely my go-to person for any communications and WordPress work.”
“My team has just completed Kate’s two-hour AI workshop for communications professionals in the for-purpose sector. It was terrific. Kate is extremely knowledgeable about this fast-changing field and we are putting our learnings into immediate practice to do more with our scarce resources. Every NFP comms team should do this workshop.”
“Kate has provided the Centre for Palliative Care with invaluable expertise in all things marketing, from running webinars to strategic media advice and promoting events, over the past 12 months. Kate was my right-hand person for our major website redesign project, assisting me with the challenges that such a large project presents. She not only wrote, but designed marketing collateral for the Centre, including our annual report. At short notice, Kate also stepped up to give a solid presentation on writing for the media to researchers at our annual colloquium. I have no hesitation in recommending Kate to other organisations.”
“Our new chat bot is definitely assisting our members find the information they need quickly and easily. We’ve received loads of positive feedback. Kate has been a dream to work with and is always responsive to any questions we have.”
OUr Client honour roll
Here are some of the current and past clients we have enjoyed working with over the past 20-plus years.
